Return policy
At Zaento, we stand behind the quality of our products. If you are not fully satisfied with your purchase, we offer a hassle-free return process. Please review our return policy below.
1. Eligibility for Returns
- Items must be returned within [X] days of receiving your order.
- Products must be unworn, unwashed, and in their original condition, including tags and packaging.
- Items purchased during final sales or promotions may not be eligible for returns (unless defective).
2. How to Return an Item
- Contact our customer support at [your email or contact form link] to initiate a return.
- You will receive return instructions and a return shipping address.
- Pack the item securely and ship it using a trackable shipping method.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
4. Refunds & Processing Time
- Once we receive and inspect your return, we will notify you via email.
- Refunds will be processed within [X] business days to your original payment method.
- Shipping costs are non-refundable.
5. Exchanges
- If you need a different size or color, please place a new order and return the original item for a refund.
6. Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us at [your contact email] within [X] days for a replacement or full refund, including shipping costs.
For any further questions, feel free to reach out to our support team. We’re here to help!
